Privacy Policy
1. Introduction
1.1 HEALTHY GOJI CLINIC PTY LTD (ABN 18 167 946 910) trading as Healthy Goji Clinic (we, us, our) recognises the importance of protecting the privacy and rights of individuals in relation to their personal information.
1.2 This privacy policy explains how we collect, hold, use and disclose personal information in accordance with Australian privacy laws when you interact with us, including through our website www.janechan.com.au, in person, by phone, or online.
1.3 We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.4 If you are located in New South Wales, we also comply with the Health Records and Information Privacy Act 2002 (NSW) in relation to the handling of health information.
1.5 If you choose not to provide personal information, we may be unable to provide some or all of our services to you.
2. What is personal information?
2.1 “Personal information” has the meaning given under the Privacy Act 1988 (Cth).
2.2 It includes information that identifies you or could reasonably identify you, such as your name, contact details, date of birth, and health information.
2.3 Health and medical information is classified as sensitive information under Australian privacy law and is afforded a higher level of protection.
3. What information we collect
3.1 We may collect the following types of personal information:
name and contact details
date of birth
health and medical history relevant to treatment
appointment and treatment records
billing and payment information
emergency contact details
3.2 We collect health information only with your consent, and solely for the purpose of providing healthcare services and meeting our legal obligations.
4. Why we collect personal information
4.1 We collect, hold and use personal information to:
provide treatments and related health services
manage appointments and client records
communicate with you regarding your care
process payments
meet legal, regulatory and professional obligations
improve our services and website
5. How we collect personal information
5.1 We collect personal information directly from you, including:
when you book appointments
during consultations and treatments
when you complete intake or consent forms
through phone calls, emails or online enquiries
via our website and online booking systems
6. What happens if we cannot collect your information
6.1 If you do not provide required personal or health information:
we may not be able to safely provide treatment
we may be unable to continue providing services
7. Website, cookies and analytics
Website analytics
7.1 We may use analytics and tracking tools such as Google Analytics and Meta (Facebook) Pixel to understand website usage and improve functionality.
7.2 Information collected is generally anonymous and does not identify you personally.
Cookies
7.3 Our website may use cookies to enhance user experience and analyse traffic patterns.
7.4 You may disable cookies through your browser settings, though this may affect website functionality.
8. Disclosure of personal information
8.1 We may disclose personal information to:
our employees and contractors
IT, booking and payment service providers
professional advisors such as accountants or solicitors
regulatory authorities where required by law
8.2 We do not sell or rent your personal information.
8.3 We take reasonable steps to ensure third parties handle information securely and in accordance with Australian privacy laws.
9. Direct marketing
9.1 We may send appointment reminders, service updates or promotional information in accordance with the Spam Act 2003 (Cth).
9.2 You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
10. Storage and security of information
10.1 We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
10.2 Information may be stored electronically or in hard copy.
10.3 Personal information is retained only for as long as required by law or for clinical and business purposes, and is then securely destroyed or de-identified.
11. Accessing and correcting your information
11.1 You may request access to your personal information or request corrections if it is inaccurate, incomplete or out of date.
11.2 Requests can be made by contacting us using the details below.
11.3 In some circumstances, access may be refused where permitted by law. Reasons will be provided if this occurs.
12. Complaints
12.1 If you believe your privacy has been breached, please contact us with details of your concern.
12.2 We will investigate complaints confidentially and respond within a reasonable timeframe.
12.3 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or NSW Health Privacy authorities.
13. Contacting us
If you have questions, concerns, or complaints about this privacy policy or how your information is handled, please contact:
Healthy Goji Clinic
14. Changes to this privacy policy
14.1 This privacy policy may be updated from time to time.
14.2 The latest version will always be available on our website.
Last updated: 7 February 2026
Copyright © 2014 Your Business - All Rights Reserved.
Copyright © 2014 Your Business - All Rights Reserved.
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